Return and Refund Policy

At Ergonova.co, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a quick and easy solution.

Return period

You have 30 days after receiving your order to return your product to us.

Return conditions

• The product must be in perfect condition, with all its accessories and in its original packaging.

• Items that are damaged or show signs of wear will not be accepted.

Return procedure

1. Contact us via ergonovassistance@outlook.fr with your order number.

2. We will send you a return label and instructions to follow.

3. Once the product is received and inspected, we will process your refund within 5 to 7 business days to your original payment method.

Defective products or ordering errors

If you receive a defective or incorrect item, please contact us immediately . We will cover the return shipping costs and send you a replacement or a full refund.

Return costs

• Return for dissatisfaction: Return costs are your responsibility.

• Return for defective product or error: Costs are covered by Ergonova.

Need help? Our customer service is available 7 days a week to assist you.